Police should wear video recorders

Posted: August 24, 2014 at 2:02 a.m.

If you've ever had the distinct displeasure of calling a customer service hotline, you've probably heard a soothing voice tell you that "this call may be monitored for quality assurance purposes." It can be comforting to know that there is, in theory at least, someone out there monitoring customer service representatives who make life more difficult rather than less. Customer service representatives dealing with abusive customers take comfort, too, as this kind of monitoring can shield them from false accusations of bad behavior.

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