United still bedeviled 2 years after merger

It’s ‘work in progress, says CEO

Posted: December 2, 2012 at 2:36 a.m.

A ground crew member refuels a United Continental plane in June at San Diego International Airport. Merger glitches are still plaguing the airline, now the world’s largest.

It was supposed to be a moment for celebration: United Airlines observing the delivery of its second Boeing 787 Dreamliner with a flight from Seattle to Chicago last month for a select group of employees, while senior officers, including Jeffery Smisek, United’s hard-charging chief executive officer, served Champagne and took lunch orders.

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Business, Pages 61 on 12/02/2012