Companies across industries are chasing an attractive new demographic of dream customers who are more likely to own pets and to love fashion, to want kids and to consider starting their own businesses. They also earn quite a bit of money and are still spending it during the pandemic.
The ideal mystery consumer? The cannabis user.
Once viewed as an anti-materialistic layabout, they're now so attractive a demographic that some consumer-goods and technology companies are courting them as customers.
That's been the case at Uber Technologies Inc., which hired cannabis advertiser Fyllo late last year in its first attempt to specifically target pot users when advertising its food-delivery service, Uber Eats. And it's not just about serving people who have the munchies after smoking marijuana, says Uber's global head of media, Travis Freeman.
"A cannabis consumer is younger than the normal consumer, has more disposable income; they are busier than most, they are working all the time, exercising all the time, going on adventures all the time," Freeman said. The results have been good: Uber has found that cannabis users are more likely to watch and complete video ads than the average consumer.
Fyllo, the specialist in cannabis advertising, said other companies from outside the marijuana industry are also trying to tap into this enticing demographic. The growing interest helped Fyllo close a $30 million funding round last week.
"We're seeing a lot more mainstream brands," Fyllo Chief Operating Officer Katie Ford said of the new breed of customer seeking out its services. "Some of the biggest alcohol companies want to target the cannabis consumer. Our platform allows them to do that."
An MRI-Simmons survey from 2020 showed that people who consumed cannabis were 22% more likely than non-cannabis users to seek out variety in their everyday lives, 32% more likely to want to be first to try new products and services, and 25% more likely to make impulse purchases. They're also good at influencing: They're 27% more likely to keep social media feeds updated and 25% more likely to share their opinions by posting ratings or reviews.
That has Corporate America's attention. A November survey by Forrester Consulting commissioned by Fyllo that talked to marketing executives at large U.S. companies showed that 82% were interested or very interested in having more insights into medical cannabis consumption. Likewise, 77% would be interested in understanding recreational cannabis consumption, and 76% would be interested in CBD product consumption insights.
Some consumer-goods companies are targeting cannabis consumers for a different reason: They're losing their slice of the pie and looking for a way to recoup losses.
"A beverage or liquor brand would want to target them because they're losing market share," said Fyllo Chief Executive Officer Chad Bronstein. "This is a way for them to keep talking to the consumers."