BALTIMORE -- They looked like any other shoppers browsing iPads and Apple Watches at the Apple Store in Towson.
But a security guard saw something amiss in the behavior of the four men in the store at Towson Town Center. Two of them -- one wearing a blue jogging outfit, the other dressed in black pants and shirt -- were acting as lookouts, blocking the views of sales associates. The other two were scooping up display items and slipping them into their vests. Then they all headed for the exit.
They didn't get far. They were stopped by security guards, and police arrested three. The men, all from the eastern European nation of Georgia, had driven down from New York in a minivan, police and prosecutors say. Inside, they say, officers found dozens of Apple devices.
The men were accused of stealing more than $1,500 worth of iPods and software. They were convicted last year of theft.
For retailers, simple shoplifting is an unavoidable cost of doing business. But now, industry analysts and law enforcement officials say, a greater threat is emerging: theft and fraud by highly organized criminal rings.
The high-stakes enterprises often operate across state lines. They might employ teams of "boosters" -- often the homeless or the drug addicted -- who go into stores to steal everything from laundry detergent and baby formula to designer clothes and diamonds. They fence stolen goods at pawnshops, kiosks, vans on the street and, increasingly, online auction sites.
And they're becoming more brazen and more dangerous, analysts say, in some cases attacking store employees and even shoppers.
"We probably see organized retail crime incidents across our stores every day," said Jim Cosseboom, manager of investigations and corporate asset protection for the supermarket operator Ahold USA, parent company of Giant Food Stores, Food Lion and other chains.
"What they're targeting is always shifting," he says, from detergent to razor blades to seafood. But it's anything "that can easily be sold for quick cash. ... It's a significant concern."
Organized theft has surpassed internal theft to become the leading cause of retail loss, said Robert Moraca, vice president of loss prevention for the National Retail Federation. Analysts say the increase has been fueled by the opioid epidemic and by the growing understanding among criminals that theft can be quick, easy and profitable.
In a well-choreographed assault, Moraca says, thieves can clear shelves of thousands of dollars' worth of goods in minutes.
"And that's happening in multiples," he says. "It's not just a group that gets together and wants to steal. These are groups that already exist for criminal purposes," such as drug trafficking and human trafficking.
"These are hardened criminals, and they get into organized retail crime because it's extremely profitable."
Individual retailers were reluctant to discuss details. But the National Retail Federation reported that organized crime cost retailers $30 billion last year. The group recently surveyed retailers on organized crime; all of the respondents said they had been victimized in the previous year. They said they were spending an average of $545,000 on employees dedicated to fighting organized crime, an all-time high.
Coordinated efforts between retailers, store security, law enforcement and prosecutors have helped, analysts say, as has the emergence of associations focused on fighting organized retail crime. The Mid-Atlantic Organized Retail Crime Alliance, which includes Maryland, brings together retailers, law enforcement, security and loss prevention officials to share data and intelligence on organized theft, robberies, counterfeiting, check and credit card fraud and other scams.
Thirty-four states have enacted laws against organized retail crime. Maryland has not. The Maryland Retailers Association wants legislation that would distinguish between organized retail theft and other types of theft.
At Home Depot, employees are told to leave suspected shoplifters to trained security workers. A spokesman for the home improvement retailer says shoppers never should try to chase or stop a suspected thief.
"The individuals who are doing the shoplifting have become extremely dangerous, much more than anyone would think of a petty shoplifter doing," spokesman Stephen Holmes says. He says assaults on security guards and asset protection employees have become common.
"It can be the slightest thing that triggers that act of violence," he says. "I just don't think the average person realizes what's going on."
Twenty-two people were charged last month in an alleged national ring accused of stealing $20 million worth of goods from malls across the country over a decade, including at least one store in Maryland.
Brandon Ramirez Salas, a 22-year-old from Mexico, and others are accused of trying to steal merchandise from the Hollister Co. store in Frederick's Francis Scott Key Mall in October 2015. They planned to deliver the merchandise to another defendant in San Diego, prosecutors said in an indictment.
Prosecutors say the defendants, all from the San Diego area, formed crews of thieves who stole from stores throughout the United States and transported the goods for sale in Mexico.
Business on 11/03/2017
Print Headline: In shoplifter ranks, organized crime rises as threat to retailers