The switch from magnetic strip credit and debit cards to chip-enabled cards was always going to be more marathon than sprint: Millions of new cards must be manufactured and distributed, and any business that accepts payments -- retailers, gas stations, doctors' offices and more -- must implement new hardware and software if they want to use this more secure technology. But the pace of the migration sped up this month when Visa and MasterCard separately announced moves to get stores up and running more quickly with chip technology.
Both card companies said they have streamlined what is known as the certification process, which is effectively a thumbs-up for merchants that their systems are ready to safely accept chip cards. Visa said its move is, in part, a way to quell frustrations it has heard from retailers and other businesses as they make the switch.
"Something we've been hearing in the marketplace is that some merchants are being delayed because they're stuck in a certification backlog," said Mark Nelsen, Visa's senior vice president of risk products and business intelligence.
The National Retail Federation and Forrester Research recently surveyed 56 large and medium-size businesses and found that more than half have installed chip card-related equipment but are still waiting for certification. Of that group, 60 percent say they have been waiting for more than six months. For consumers, clearing the bottleneck should allow retailers to activate chip readers more quickly. And the sooner the technology is implemented, the sooner shoppers can stop playing the swipe or chip guessing game every time they walk up to a checkout counter.
Also this month, Visa and American Express said they were taking a step that will not be particularly visible to shoppers but that appears to be something of an olive branch to retailers. Each of those card companies said it will not ask merchants to cover the cost of counterfeit fraud on purchases that are under $25.
In October, as part of the migration to chip technology, a liability shift took place in which whoever had the more outdated technology -- the retailer or the card issuer -- would be considered responsible for the costs when counterfeit fraud took place. This meant that retailers potentially would be on the hook for what are known as charge-backs in cases where they had not been before.
Now, Visa and American Express say they will not hold merchants responsible for those charge-backs on transactions under $25 until April 2018. They say the decision is aimed at giving merchants some breathing room as they switch to chip technology.
James Wester, a payment industry analyst with research group IDC, said the latest moves by the card companies seem to concede that it has been a bumpy migration.
"It's an acknowledgment that there have been issues up and down the line with the ... transition," Wester said, adding that he thinks card companies, merchants and payment networks alike generally have not handled the transition well.
A major retail industry trade group is looking at the initiatives with a heavy dose of skepticism. Mallory Duncan, a senior vice president at the National Retail Federation, said the certification procedures "are modest steps forward. But they don't really solve the problem."
He said the charge-backs policy is "too little, too late," coming after retailers already have footed the bill for millions in fraud costs since October.
Business on 06/29/2016