Training For Better Communication Benefits Businesses

Posted: March 1, 2014 at 5 a.m.

ROGERS -- Getting a job is partly about work skills and partly about people skills, and one local program tries to address both.

At A Glance (w/logo)


The Workforce Alliance for Growth in the Economy is a program of the Arkansas Department of Career Education. All programs measure math, reading, language, computer and interpersonal skills. The clerical certificate requires keyboarding skills. All programs require building a resume and an application on file with Arkansas Workforce Center. The program offers certificates in:

• Employability

• Customer service I and II level

• Clerical (requires keyboarding skills)

• Industrial (teaches mechanical aptitude and spatial relations)

• Bank teller (requires KeyTrain classes, communication skills and business etiquette)

Source: Staff Report

At A Glance (w/logo)

Arkansas Career Readiness Certificate

The Arkansas Department of Workforce Services offers the Arkansas Career Readiness Certificate. The program targets adult job seekers. The department is also working to offer Microsoft IT Academy certifications to job seekers in the state. The certificate program uses ACT WorkKeys classes to focus on three areas:

• Information reading

• Applied mathematics

• “Locating information,” which is the ability to find information on forms, graphs and charts.

Source: Staff Report

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