Doubts long dogged health-care portal
Insiders to its creation cite financial, technical, managerial, political missteps
Posted: October 13, 2013 at 5:11 a.m.
WASHINGTON — In March, Henry Chao, the chief digital architect for the Obama administration’s new online insurance marketplace, told industry executives that he was deeply worried about the website’s debut. “Let’s just make sure it’s not a Third World experience,” he told them.
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Front Section, Pages 1 on 10/13/2013