UPS late, so Amazon to refund

Gift cards, shipping costs offer cites Yule delivery failure

Posted: December 27, 2013 at 2:30 a.m.

A United Parcel Service Inc. (UPS) worker loads orders onto a truck in the shipping area at the Inc. distribution center in Salt Lake City, Utah, U.S., on Monday, Dec. 2, 2013. More than 131 million consumers are expected to shop Cyber Monday events, up from 129 million last year, according to the National Retail Federation. Photographer: Ken James/Bloomberg

Online retailer Amazon. com offered its customers $20 gift cards and refunds on shipping charges Thursday after United Parcel Service said overwhelming volume left it unable to deliver some packages by Christmas.

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Business, Pages 23 on 12/27/2013