Low-cost carriers turn to Web
Social networking helping improve customer service
Posted: October 19, 2009 at 3:51 a.m.
Public-relations coordinator Christi Day monitors Southwest Airlines’ social-networking sites at the company’s headquarters in Dallas earlier this month.
A Seattle woman posts on Twitter from an airport that JetBlue’s birthday present to her was forgetting to put her wheelchair on her flight. Seven minutes later, an airline official tweets back that the crew will work quickly to make things right.
This story is only available from the archives. Click here to contact the online desk.
Business, Pages 23 on 10/19/2009
(Advertisement)
« Previous Story
Big thinking urged in face of data glut
It is a rare criticism of elite American university students that they do not think big enough. But that is exactly the complaint from some of the largest technology compan... Read »
Next Story »
Axelrod: Banks fighting rules overhaul
President Barack Obama’s advisers said banks that received U.S. aid have a responsibility to abandon a multimillion-dollar effort to block the overhaul of financial regulat... Read »
Comments
To report abuse or misuse of this area please hit the "Suggest Removal" link in the comment to alert our online managers. Please read our comment policy.
Use the comment form below to begin a discussion about this content.
Registration is required to make comments. Click here to LOGIN.
You can register for FREE to post comments and receive alerts.